Let’s build
something great.
Whether you need help with a screenshot, your account or an ImageL10n purchase, the StructOCR team is here to help.
Email support
[email protected]One team, a shared account
ImageL10n is owned and operated by StructOCR. Please mention ImageL10n so we can help with the right product.
Purchase support
Paddle is the Merchant of Record for Paddle purchases. Visit Paddle buyer support for payment and receipt questions.
Send us a message
Email is the direct way to reach us. The button below opens your email app; no message is sent by this website.
Email the StructOCR team →Or write to [email protected].
Help us understand the issue
- Your account email and a short description of the problem.
- The error message or job reference, if available.
- For purchases, your transaction reference and purchase email.
For refunds, see the 14-day refund policy and its conditions.
Privacy and deletion requests
Email [email protected] to request access, correction or deletion. Specify whether you mean ImageL10n project data or your shared StructOCR account: deleting the shared identity can affect both products.
We may need to verify your identity. See our Privacy Policy for details.
Looking for a walkthrough?
Our localization guides cover screenshot translation, layout review and help-center workflows.